Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first. We are always at your service.
In order to avoid problems, please double check your order details (size, color, style) carefully before you place the order, as our goods are processed according to requirements in your order. All placed orders are subjected under our return policy.
For customized items, are made just for you based on your measurements, choice of fabrics and customizations. The finished images will be provided for your confirmation before shipping. You could cancel orders with maximum 30% refund of your order full cost for dissatisfaction before shipping. They can’t be returned or exchanged after shipping.
For pre-designed items, which are also made-to-order, even with standard size, will not be returned or exchanged.
Sizing Or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by about 1 inch (2-3 cm) in either direction of the specified measurements. It is customary, for most, to have minor alterations to get a perfect fit. Our tailors have reserved additional fabric in side seams to allow minor alterations. In the event that you are not fully satisfied with your dress fit, we recommend finding a local tailor to make adjustments.
If your dress size differs from the specifications of your order by more than 2 inches, please feel free to choose from the following option. You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 20% of the dress price (excluding cost for shipping and rush service).
Please understand that in the event that items that do not fit properly but are in accordance with the specifications you requested, the items cannot be returned or exchanged. We recommend that you look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.
Defective, Damaged Or Mis-Shipped Items
For defective, damaged, or mis-shipped items (the item shipped was not the item ordered), the issue must be reported within 3 days upon receiving shipment. Please provide credible pictures or videos to show the defect, damage or proof of mis-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be prepaid on your part, and reimbursed by us during refund upon presentation of the shipping receipt. (Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
You will receive a replacement or full refund for defective, damaged, or mis-shipped items. For all other returns, shipping and handling fees will not be refunded.
Unpaid: Orders will be automatically cancelled without payment in 3 days.
Paid: Orders cancelled in Paid status will be eligible for a full refund.
Processed: Orders in To Be Produced status will be eligible for 70% refund.
Producing: Orders in Producing status will be eligible for maximum 40% refund.
Ready to Ship: Orders with production completed will be eligible for maximum 30% refund.
Shipped: Orders in Shipped status can’t be canceled.
*The refund is based on full payment of your orders
Thank you for your interest in MAGGCOM. We are flattered that you are considering us for your special day! If you have any further questions, please feel free to contact us. We are glad to help!